FAQ
Questions
Everything the system explains, in one place.
The Edition
When is my edition number assigned?
At the moment of order. Your number is confirmed in your order confirmation email. A printed certificate ships with your case.
Can I choose my edition number?
No. Numbers are assigned by CLAVIS in sequence at the moment of order. The system does not negotiate.
Will my number ever be reissued?
No. Once assigned, your number is removed from circulation. Each sign holds a single instance of every number it issues.
How are numbers logged?
Every edition is recorded in the CLAVIS Archive at the moment of dispatch — number, sign, date of assignment.
Compatibility
Which phones are supported?
iPhone 16 Pro, 16 Pro Max, 17 Pro, 17 Pro Max. Exact cutouts. MagSafe-aligned.
Are standard iPhone 16 or 17 models supported?
Not yet. Series II will expand compatibility.
Are Plus models supported?
Not yet.
Returns and Exchanges
Can I return my edition?
Yes. You have 14 days from delivery to return an unused edition in its original packaging for any reason. You'll need to cover return postage for change-of-mind returns. If it arrives faulty, damaged, or not as described, your Consumer Rights Act 2015 rights apply and we cover return postage. Full details are on our Returns & Refunds page.
What if my case arrives faulty, damaged, or not as described?
Your rights under the Consumer Rights Act 2015 are fully protected. Email a photo to cai.c@clavislab.com within 30 days of delivery for a replacement or full refund. We cover all postage for faulty or incorrect items. A replacement carries your original number.
Shipping
How is it shipped?
Tracked. Your edition certificate ships in the same package.
How long does delivery take?
In-stock orders are dispatched within 2–5 working days. Pre-order (made to order) items show their own estimated dispatch timeframe on the product page. After dispatch, UK standard delivery usually takes 2–5 working days (express delivery 1–2 working days). International delivery typically takes 7–14 working days after dispatch.
Where do you ship?
UK, EU, US, Canada, Hong Kong, Singapore, Australia, Japan, South Korea.
What about duties or customs charges?
For international orders outside the UK, customers are responsible for any duties charged by their local customs.
The System
What is the CLAVIS system?
A colour identity system built on the Eastern zodiac. Twelve signs. Twelve colours. One position — assigned, not chosen. Read the system →
Can I change my colour?
No. Each sign carries one fixed colour. The system assigns. You receive.
Where do I find my sign?
Find your zodiac sign on the system page by birth year.
Other questions? cai.c@clavislab.com