Refund policy

CLAVIS Returns & Cancellation Policy

This policy applies to orders placed by consumers in the United Kingdom and reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Your right to cancel

You have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email us at cai.c@clavislab.com with your order number and a clear statement that you wish to cancel.

Once you've told us you want to cancel, you have a further 14 days to send the item back to us.

Return postage

If you're returning an item because you've changed your mind, you are responsible for the cost of returning it to us. We recommend using a tracked service, as we cannot refund items lost in transit back to us.

If your item is faulty, damaged on arrival, not as described, or the wrong item was sent, see "Faulty or damaged items" below — in these cases we cover reasonable return costs.

Refunds

We will refund you within 14 days of receiving the returned item back (or, if earlier, of you providing evidence that you've sent it back). Refunds are made to your original payment method and include the cost of standard delivery on your original order. If you chose an upgraded or express delivery service, we will only refund the equivalent cost of our standard delivery option.

Condition of returned items

You're welcome to open and inspect your case as you would in a shop. If it shows signs of use beyond that — scratches, marks, missing parts, or damaged packaging that affects resale — we may deduct an amount from your refund that reflects the reduction in value. Please return items in the condition you'd expect to receive them in.

Faulty or damaged items

If your CLAVIS case arrives faulty, damaged, or not as described, this is covered separately under the Consumer Rights Act 2015. You have the right to a full refund within 30 days of receipt, and beyond that, a right to repair or replacement. Email us at cai.c@clavislab.com with photos of the issue and we'll sort it quickly, and we will cover reasonable return postage in these cases.