Refund policy
RETURN POLICY
Last updated: June 2026
At CLAVIS, every piece is carefully inspected before dispatch.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
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ELIGIBILITY
To be eligible for a return, items must be:
• Unused and in original condition
• Returned in original packaging
• Free from signs of wear, damage, or alteration
Returns requested after 14 days of delivery may not be accepted.
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NON-RETURNABLE ITEMS
The following items cannot be returned:
• Gift cards
• Promotional items
• Items damaged through misuse
• Items returned without original packaging
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DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Email:
cai.c@clavislab.com
Please include your order number and photographs of the item.
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REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
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RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.
We recommend using a tracked shipping service, as CLAVIS cannot be responsible for items lost during return transit.
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CONTACT
For all return enquiries:
CLAVIS
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